ShopSphere
Creating a redundant, high-conversion communication layer combining WhatsApp and SMS for eCommerce growth.
Client
ShopSphere
Services
WhatsApp Business API, Bulk SMS, Automation, CRM Integration
Industry
eCommerce
Date
July 2025
OmnichannelWhatsAppSMSAutomation
Challenge
Disconnected channels led to inconsistent messaging, missed opportunities, slow support, and unreliable OTP delivery.
High cart abandonment persisted due to lack of timely, personalized re-engagement.
Solution
Integrated SMS + WhatsApp infrastructure with fallback logic, automated reminders, order/delivery updates, and segmented campaigns.
Central analytics dashboard tracked delivery, engagement, and revenue attribution across both channels.
